EMA Museum App: Enhancing Cultural Access
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EMA Museum App: Enhancing Cultural Access *
The EMA Museum app was designed to make exhibitions, ticket booking, and accessibility information faster and easier to find for diverse visitors. Usability testing uncovered friction around scattered info, long forms, and lack of clear accessibility pathways.
My redesign focused on:
Clear navigation with exhibition tiles and simplified booking forms
Accessibility-first design including an Accessibility Menu and larger text
Post-booking reassurance with shareable confirmations and email follow-up
The result: A streamlined museum experience that empowers quick planners like Emma and reassurance-focused visitors like Diego to confidently plan, book, and enjoy their cultural outings.
